Terms & Conditions

Key Highlights at a Glance

1. Acceptance of Terms

By registering an account, depositing funds, or participating in any game or promotional activity on the 99ba platform, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use our services.

These Terms and Conditions constitute the entire agreement between you and 99ba with respect to the use of our platform and supersede all prior agreements, representations, or understandings of any kind. 99ba reserves the right to update or modify these terms at any time without prior notice, and your continued use of the platform constitutes your acceptance of any such changes.

2. Eligibility Requirements

Use of the 99ba platform is strictly restricted. To register and use our services, you must meet ALL of the following requirements:

• You must be at least 21 years of age. Underage gambling is strictly prohibited on 99ba, and we may request proof of age at any time.
• You must be a resident of or physically located in a jurisdiction where online gambling is not prohibited by applicable law.
• You must register using accurate, truthful, and complete personal information. Providing false information is grounds for immediate account suspension.
• You may hold only one active account on the platform. Multiple accounts per person are strictly prohibited and will result in account closure and forfeiture of funds.

3. Account Registration & Verification

To access real-money games on 99ba, you must complete our registration process and, where required, submit supporting identification documents for KYC verification. This is done to protect all players and to maintain the integrity of our platform.

• Registration requires a valid phone number, email address, and date of birth. All information must match your official identification documents.
• 99ba may require identity verification documents including a National ID Card (NID), passport, or driver's license before processing withdrawals.
• You are solely responsible for maintaining the confidentiality of your login credentials. Never share your password or account access with any third party.
• Any suspicious activity on your account must be reported to 99ba support immediately via our official support email.

99ba reserves the right to suspend, restrict, or permanently close any account that is found to be in violation of these Terms and Conditions, including accounts where fraudulent activity, money laundering, or collusion is suspected.

4. Deposits, Withdrawals & Payments

99ba supports instant deposits and withdrawals through Bangladesh's most trusted mobile financial services. All transactions are processed in Bangladeshi Taka (BDT). The following rules govern financial transactions on our platform:

• Minimum deposit amounts and maximum withdrawal limits apply and are displayed on the cashier page. These limits may be adjusted by 99ba at any time.
• Withdrawals can only be processed to a payment method previously used for deposits from the same registered account. Third-party withdrawals are strictly prohibited.
• 99ba does not accept deposits made on behalf of another person. All funds deposited must originate from accounts or wallets registered in your own legal name.
• Deposits made via bKash, Nagad, Rocket, or Upay are typically credited within minutes. Withdrawal processing times may vary depending on verification status and the payment provider.

99ba is not liable for any delays or failures in payment processing caused by third-party payment providers, technical outages, or force majeure events. In cases of suspected fraudulent transactions, 99ba may hold funds pending investigation without prior notice.

5. Bonuses & Promotions

99ba regularly offers bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms and wagering requirements communicated at the time of each offer. General rules that apply to all promotions are outlined below:

• Welcome bonuses are available to new players only and can only be claimed once per household or device. Bonus abuse will result in disqualification.
• Bonuses must be wagered the required number of times before any associated winnings can be withdrawn. The rollover requirements will be clearly stated in each promotion's individual terms.
• 99ba reserves the right to cancel, modify, or withdraw any promotional offer at any time. Any bonuses obtained through exploitation of a technical error or platform vulnerability will be voided.
• Free spins and reload bonuses are subject to game restrictions and may only be applied to specific games as noted in the promotional terms. Check each offer for full details before claiming.

6. Responsible Gaming

99ba is firmly committed to promoting responsible gaming and providing a safe, enjoyable environment for all players. Gambling should be a form of entertainment, never a financial strategy. If you feel that your gambling behaviour is becoming harmful, we strongly encourage you to use the following tools available on 99ba:

• Deposit limits: Set daily, weekly, or monthly deposit limits directly from your account settings to keep your spending within comfortable bounds.
• Self-exclusion: Request a temporary or permanent self-exclusion from our platform at any time by contacting our support team. We take all self-exclusion requests seriously and process them promptly.
• Cool-off periods: If you need a short break from gambling, you may request a cool-off period of 24 hours, 7 days, or 30 days during which your account activity will be temporarily suspended.

7. Prohibited Activities

The following activities are strictly prohibited on the 99ba platform. Any player found engaging in prohibited behaviour will face immediate account suspension and potential legal action:

• Collusion, chip dumping, or any form of coordinated cheating in multi-player games such as live poker or live casino tables.
• Use of automated betting software, bots, scripts, or any other tools not explicitly authorised by 99ba to gain an unfair advantage.
• Money laundering, including the use of the platform primarily to transfer or convert funds rather than for genuine gaming activity.
• Attempting to exploit software bugs, glitches, or technical errors to gain credits, bonuses, or winnings that would not ordinarily be awarded.

99ba operates a zero-tolerance policy on fraud and abuse. All accounts, transactions, and game histories are monitored continuously. We cooperate fully with relevant authorities in any investigation of illegal activity.

8. Intellectual Property

All content on the 99ba platform — including but not limited to game interfaces, graphics, logos, brand names, text, software, and promotional materials — is the exclusive intellectual property of 99ba or its licensed third-party providers. All rights are reserved.

You may not copy, reproduce, distribute, modify, publicly display, or create derivative works based on any content from the 99ba platform without our express written permission. Unauthorised use may result in legal action.

9. Limitation of Liability

99ba provides its platform on an 'as is' and 'as available' basis. To the fullest extent permitted by applicable law, 99ba disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall 99ba, its directors, employees, partners, or affiliates be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of — or inability to use — the platform, even if 99ba has been advised of the possibility of such damages. 99ba's total aggregate liability to you for any claim shall not exceed the total funds held in your account at the time of the claim.

10. Privacy & Data Protection

The collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using 99ba, you consent to the collection and processing of your personal data in accordance with our Privacy Policy. We use industry-standard SSL encryption and security protocols to safeguard all personal and financial data on our platform. We do not sell or share your personal data with unauthorised third parties.

11. Amendments to Terms

99ba reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, we will endeavour to provide reasonable notice to registered players via email or a platform notification. However, it remains your responsibility to review these terms periodically.

Your continued use of the 99ba platform after any amendments take effect constitutes your full acceptance of the revised Terms and Conditions. If you do not agree with any updated terms, you must discontinue your use of the platform immediately.

12. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with your use of the 99ba platform shall first be referred to our customer support team for resolution. If a dispute cannot be resolved informally, both parties agree to seek resolution through a mutually agreed arbitration process. 99ba makes no representation that the services offered are appropriate or available in all jurisdictions — it is your responsibility to ensure compliance with local laws before using the platform.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you need assistance with your account, our support team is available 24/7 to help registered players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Reach our support team by email at [email protected]. Please include your registered username and a clear description of your query to help us respond as quickly as possible. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).