Privacy Policy

📋Introduction

Welcome to 99ba, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how 99ba collects, uses, stores, and protects the personal information you provide when you access or use our platform, including cricket betting, live casino, slots, crash games, and all other services offered through 99ba.lat.

By registering an account with 99ba or continuing to use our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms outlined here, please refrain from using our platform and services.

🗂️Information We Collect

99ba collects personal information that is necessary to provide you with a secure and personalised gaming experience. The categories of information we may collect include the following:

• Identity information: full name, date of birth, national ID or passport number (required for account verification and KYC compliance).
• Contact information: email address, phone number, and residential address (city, district, Bangladesh).
• Financial information: payment method details used for deposits and withdrawals, such as bKash, Nagad, or Rocket mobile wallet identifiers, and transaction records.
• Account activity data: login timestamps, game history, betting records, bonus usage, and session duration.
• Technical data: IP address, device type, operating system, browser version, and geolocation data used to ensure platform security.
• Communications data: messages sent to our support team via email, and any feedback or complaint records associated with your account.

We collect only the minimum data required to operate the platform, verify your identity, process transactions, and comply with responsible gaming obligations. We do not collect data beyond what is functionally necessary.

⚙️How We Use Your Information

The personal information 99ba collects is used solely for legitimate operational and regulatory purposes. Specifically, we use your data to:

• Create and manage your 99ba account, including account verification and identity confirmation.
• Process deposits and withdrawals securely through bKash, Nagad, Rocket, and other supported payment channels.
• Personalise your experience on the platform, including game recommendations, promotional offers, and bonus eligibility.
• Detect and prevent fraud, money laundering, and any activity that violates our Terms & Conditions or applicable law.
• Fulfil responsible gaming obligations, including age verification (21+ only), self-exclusion checks, and monitoring for problem gambling indicators.
• Communicate with you regarding account updates, security alerts, transaction confirmations, and support responses.

🤝Data Sharing and Disclosure

99ba does not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the following limited circumstances:

• Payment processors and financial service partners (such as bKash, Nagad, Rocket, and banking partners) solely for the purpose of processing your transactions.
• Identity verification and KYC service providers, who are contractually bound to handle your data securely and confidentially.
• Law enforcement authorities or regulatory bodies, but only when we are legally compelled to do so by a valid court order, government request, or applicable law.

Any third-party partner with access to your data is required to maintain strict confidentiality and use your data only for the specific purpose for which it was shared. 99ba remains accountable for ensuring these partners uphold equivalent data protection standards.

🍪Cookies and Tracking Technologies

99ba uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyse usage patterns on the platform. Cookies are small text files stored by your browser on your device when you visit our site.

We use the following categories of cookies: essential cookies (required for the site to function properly), functional cookies (remembering your preferences), and analytical cookies (understanding how users interact with the platform to improve usability). We do not use advertising or retargeting cookies.

📅Data Retention

99ba retains your personal data for as long as your account remains active or as required to fulfil our legal and operational obligations. Account data is typically retained for a minimum of five years following account closure to comply with financial record-keeping requirements and responsible gaming audits.

When your data is no longer required, 99ba will securely delete or anonymise it in accordance with our internal data governance procedures. You may request early deletion of certain data by contacting our support team, subject to any overriding legal retention obligations.

⚖️Your Rights and Choices

As a user of 99ba, you have meaningful rights concerning your personal data. We respect these rights and are committed to honouring them within a reasonable timeframe. Your rights include the following:

• Right of access: you may request a copy of the personal data 99ba holds about you at any time.
• Right of rectification: if any personal data held by 99ba is inaccurate or incomplete, you have the right to request correction.
• Right of erasure: subject to applicable legal retention requirements, you may request deletion of your personal data when it is no longer necessary for the purpose it was collected.
• Right to restrict processing: you may request that 99ba limit the ways in which your data is used while a dispute or correction request is being resolved.
• Right to data portability: where technically feasible, you may request a structured, machine-readable copy of the personal data you have provided to 99ba.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days of receipt.

🔐Data Security

99ba implements robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security framework includes SSL/TLS encryption for all data in transit, secure password hashing, two-factor authentication options, and regular security audits conducted against industry benchmarks.

While 99ba takes every reasonable precaution to safeguard your information, no transmission of data over the internet can be guaranteed as completely secure. We encourage users to use strong, unique passwords for their accounts, to avoid sharing login credentials, and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

💳Third-Party Payment Processors

To facilitate deposits and withdrawals, 99ba partners with established payment service providers operating in Bangladesh, including bKash, Nagad, and Rocket. When you make a payment, you are subject to the privacy practices and terms of the respective payment provider in addition to this Privacy Policy.

99ba does not store full payment card numbers or mobile banking PINs on its servers. Financial transaction data is processed through encrypted, tokenised systems to minimise the risk of financial fraud. We strongly recommend that you review the privacy policies of any third-party payment provider before completing a transaction.

🔞Age Restriction and Children's Privacy

99ba is strictly an adult platform. Access to 99ba's gaming and betting services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect personal information from persons under the age of 21.

📝Changes to This Privacy Policy

99ba reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When material changes are made, we will notify registered users via their registered email address and display a prominent notice on the platform.

The date of the most recent revision is always indicated at the top of this page. We encourage you to review this Privacy Policy periodically to remain informed about how your data is being used and protected. Your continued use of the 99ba platform following any update constitutes acceptance of the revised policy.

📬Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99ba handles your personal data, our support team is available to assist you. Please reach out to us using the contact details below, and we will respond promptly.